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Severity Level 2
Orange
- Platform is impaired
- Issues exist around major functionality
- Limited component functionality
- Multiple users are affected
Severity Level 3
Yellow
- Minor Issue
- Specific feature is disrupted for select users
- Core System is operational
- Functionality of system is stable
Severity Level 1
Red
- Platform is down
- Functionality of the system is down
- Core features are down
- No users are operational