For over 30 years Innovators West has produced high quality SFI 18.1 certified harmonic balancers in the United States. Based in Kansas, Innovators West is proud of their success at sourcing as much as possible from US suppliers and manufacturers.
The Challenge. Innovators West sells both direct and through a network of dealers. This dual channel approach creates multi-threaded selling, operating, inventory and accounting processes that are spread across multiple systems. Each of these channels requires payment approaches that best serve that customer base. Core challenges included:
Disconnected operation platforms across manufacturing, inventory, accounting and eCommerce
Less-than-modern eCommerce solution
Limited payment options, coupled with disconnected payment and order management systems
The Solution. Odoo ERP was implemented across Innovator West’ business along with Bluemax Pay. Outcomes included:
Deployment of new eCommerce site, resulting in smoother ordering and improved customer experience
Improved inventory management including real-time tracking, inventory aging, replenishment, and reporting
Leveraged Bluemax Pay for an embedded Odoo payment solution, enabling payment links and online eCommerce